FREQUENTLY ASKED QUESTIONS

FAQ — Thelmah Handcraft

 

Are your products handmade?

 

Yes! All of our bath and body products are handcrafted in small batches using high-quality, skin-loving ingredients.

 

Do you use natural ingredients?

 

We focus on using natural oils, butters, essential oils, clays, and botanicals. No harsh chemicals, parabens, or artificial preservatives.

 

Are your products vegan?

 

Many of our products are vegan, but some may include beeswax or honey. Each product listing includes a full ingredient list.

 

Are your soaps made with lye?

 

Yes—but don’t worry! Lye is essential for traditional soapmaking, and none remains in the final product after saponification. What you get is pure, gentle soap.

 

Are your products suitable for sensitive skin?

 

Most of our recipes are gentle and nourishing, but everyone’s skin is different. We recommend a patch test first, especially for sensitive or allergy-prone skin.

 

How should I store my soap?

 

Let your soap dry between uses—ideally in a draining soap dish. This helps it last longer and stay fresh.

 

Do you take custom or bulk orders?

 

Yes! We love custom requests for gift boxes, party favors, and event bundles. Use the Contact page or email [email protected] to get started.

 

Where do you ship?

 

We currently ship within [England]. Orders are processed within 2–3 business days.

 

Do you offer local pickup or market sales?

 

Yes! We sell at local markets and pop-up events. Follow us on Instagram @thelmah_handcraft for updates on where to find us.

 

Do you accept returns?

 

Due to the nature of our products, we can’t accept returns—but if there’s an issue with your order, please reach out and we’ll make it right.