POLICIES
PAYMENT
All payments are due at checkout via Paypal, AfterPay, Shop Pay, Gift Card or Debit/Credit Card,Clearpay,Klarna
SHIPPING
Items will be shipped Monday to Friday. Current processing times are 2-3 business days. Business days do not include weekends or holidays. Any order status updates requested on orders that are within our processing times will not be responded to. If you’d like to cancel your order, please send a cancellation request to [email protected]
For questions on orders that have been shipped, please reference your tracking number. Once an order leaves our hands, it enters the domain of the shipping carrier, and the package is no longer under our control. If you have concerns about late or lost packages, Please contact us. We are not responsible for lost, stolen, delayed orders or orders damaged during shipping.
Orders are shipped to the address provided. Orders shipped to incorrect addresses will not be reshipped or refunded.
Melted/Deflated Products
During hotter months, certain products such as Body Butters, Whipped Soaps, and Washes are susceptible to melting and/or deflating. The product is functional and the same amount by weight. We advise retrieving your package out of the hot environment as soon as possible. We cannot control the environment that your package is in during transit. If a product arrives melted, simply refrigerate or allow product to re-solidify for 30 minutes to an hour.
Damages and issues
Please we advise you inspect your order throughly upon reception and contact us immediately if the item is defective and unused, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We require an image of your packing slip, so please retain that in case there is an issue with your order. All claims of defective/damaged products must be made within 30 days of receiving your order. After 30 days, we are unable assist in rectifying the situation.
Non-Returnable Items
Due to the nature of our products, we do not accept returns. We do not make exceptions.
Exchanges
We do not accept exchange requests.
Refunds
If you have emailed us with a refund request and have provided proof of defectiveness/damage, you will be given the option of either receiving a refund or a replacement. If the refund option is chosen, a refund will be issued and processed within 5-10 business days.
Disclaimer:
FDA Disclaimer: These statements and products have not been evaluated by the FDA. They are not intended to diagnose, treat, cure, or prevent any disease or condition.
This website and information contained therein is designed to provide users with information and makes no express or implied warranties or representations with regard to the accuracy, reliability or the standard of information provided within, including but not limited to, the generality of the aforegoing, and implied warranties of fitness for any particular purpose or non-infringement.
Your use of this website and any information contained here within is entirely at your own risk and therefore Thelmahhandcraft shall not be liable or responsible for any loss or damage caused, including but not limited to, indirect, special, incidental or punitive loss to person or computer equipment, sustained as a result of the use of this website, the information contained or suggested therein or any errors or omissions contained in such information. All customers purchasing products from Thelmahhandcraft agree to accept full responsibility for any results experienced from using them or any injury that may occur from product packaging such as glass, plastic, paper tubes, etc.
PRIVACY POLICY
At Thelmah Handcraft, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
1.information We Collect
When you browse our store or place an order, we may collect the following information:
- Your name
- Email address
- Shipping address
- Billing address
- Phone number (optional)
- Payment information (processed securely via our payment provider)
- Any additional details you provide (e.g. via contact forms or email)
We do not store your payment card information on our website.
2. How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Communicate with you about your order or questions
- Send you updates, promotions, or newsletters (only if you’ve opted in)
- Improve our products and services
3. Sharing Your Information
We respect your privacy. Your information is never sold or rented to third parties. We may share your information with trusted service providers (such as payment processors and delivery companies) only as necessary to complete your order.
4. Data Security
We take precautions to protect your information. All sensitive payment data is processed through secure platforms, and we use up-to-date security measures to safeguard any personal details.
5. Your Rights
You have the right to:
- Request access to the data we hold about you
- Ask for your data to be corrected or deleted
- Withdraw your consent to marketing communications at any time
To make a request, email us at [email protected].
6. Cookies
Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand website usage and enhance site functionality. You can choose to disable cookies through your browser settings.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
📍 United Kingdom
TERMS & CONDITIONS
Welcome to Thelmah Handcraft. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before placing an order.
1.
Overview
These Terms & Conditions apply to all users of this website and customers who purchase from Thelmah Handcraft. By accessing our site or buying from us, you agree to be bound by these terms.
2. Products
All products are handmade in small batches using natural ingredients.
- Please note that colors, textures, and scents may vary slightly from batch to batch.
- We are not medical professionals — our products are not intended to diagnose, treat, or cure any health condition. Always perform a patch test before use.
3. Orders & Payment
Orders can be placed through our website.
- Payment must be made at the time of ordering. We accept major debit/credit cards and secure online payments via our payment provider.
- Once your order is placed, you’ll receive a confirmation email. Please ensure your contact and delivery details are correct.
4. Shipping & Delivery
. Orders are processed within [X] business days.
- Delivery times may vary depending on your location.
- We are not responsible for delays caused by couriers or incorrect shipping information.
5. Returns & Exchanges
Due to the personal nature of skincare products, we do not accept returns or exchanges unless a product is damaged or defective upon arrival.
If you receive a damaged item, please contact us within 3 days of delivery with a photo and your order number.
6. Intellectual Property
All content on this website, including logos, text, product descriptions, photos, and designs, is the property of Thelmah Handcraft and may not be used or copied without our written permission.
7. Limitation of Liability
We are not liable for any allergic reactions or misuse of our products. It is your responsibility to read all ingredient labels carefully and perform a patch test before use.
8. PrivacyWe value your privacy. Please refer to our [Privacy Policy] for details on how your personal information is collected and used.
9. Changes to Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page. Your continued use of the website means you accept the updated terms.
10. Contact Us
If you have any questions about these Terms & Conditions, please contact: